Senior Interaction Designer in the retail banking arm of Lloyds bank, working across brands for Lloyds, Halifax, MBNA and Bank of Scotland.

Leading and designing a variety of large digital transformation projects.
 
Researching, coordinating and designing transactional software to facilitate the patent application process for both internal and external users.

Lead Designer working through the full UCD process for a new internet banking programme. Involved in early user research, design and user testing planning and execution.

Senior UX across the organisation, leading the research and design process for Newcastle University’s proposed  online MBA, and for a bespoke online language development course for incoming international students.

Product owner and UX design lead for online, Windows and Mac-based photo-book editors, the core of the business.

Research activities, user consultation and monitoring of the conversion rates, analytics and sales funnels.

Working across a variety of UK government projects, adhering to the GDS design system and guidelines. 

User research, HTML prototyping, testing and GDS reviews.

 

Design and delivery of a new international facilities finder for customers and healthcare practitioners based around the world.

Remote user research, testing and design. 
 

Design and development of a new content management system for professional sports organisations to manage and publish public facing media assets. 

Workshop design and facilitation, requirements gathering, contextual enquiry.